Skip to main content

Support and resources (CAC)

Our Victim Advocates serve as your connection to prosecutors, law enforcement and other criminal justice agencies, and help to ensure that you have a voice in the criminal justice process. Your Victim Advocate will link you with local resources, provide you with case updates, and support you during court hearings and testimony. 

The Victim Services Unit helps victims from all walks of life and experiences, regardless of age, background and/or immigration status. Walk-ins are welcome and all services are free. Your Victim Advocate can assist you even if a suspect is not identified or if criminal charges have not been filed. 

Our Claim Specialists can connect you with the California Victim Compensation Program (Cal VCP) can assist you and your family with out-of-pocket costs related to the crime, such as medical and counseling bills. To do that, Victim Advocates can help you fill out the proper forms. 

You are entitled to certain, constitutional rights in the criminal justice process, which are described in the California Crime Victim’s Bill of Rights, also known as Marsy’s Law. Your Victim Advocate can help you to enforce these rights in court. 

Victim Services Unit 
70 W. Hedding St., West Wing 
San Jose, CA 95110 
Email: [email protected] 
Phone: (408) 295-2656 

The Santa Clara County Behavioral Health Call Center is the entry point for access to all Santa Clara County behavioral health services. They provide support for individuals and families who are in crisis; considering suicide; or struggling with mental illness, substance use, or both. 

  • Mental Health Services 24/7 Line: 800-704-0900 
  • SUICIDE and CRISIS services 24/7 crisis line: 1-855-278-4204 or text RENEW to 741741 

Substance use services: 1 (800) 488-9919

TALK Line: Parental Support Line

The TALK Line offers compassionate support over the phone to parents / caregivers of children under the age of 18 in the Bay Area. The TALK Line operates round-the-clock, 24/7, 365 days a year and is staffed by trained volunteers who provide support through the numerous challenges found in life and parenting. Call the talk line at (415) 441-KIDS (5437) 

Child Abuse Prevention Council

The Child Abuse Prevention Council of Santa Clara County is a Commission of the Board of Supervisors created to coordinate the community's efforts to prevent and respond to child abuse and neglect. 

FIRST 5 Santa Clara County is a local public agency that distributes nearly $30 million in annual funding from California’s Proposition 10 tobacco tax to early childhood programs and services in Santa Clara County.  FIRST 5 Family Resource Centers: FREE programs, services, and activities for families with children, birth through age 5. 

Contact for more information.

4000 Moorpark Avenue, San Jose, CA 95117 | (408) 260-3700 

Email: [email protected]


Domestic violence, family, and children issues

Asian Americans for Community Involvement (AACI)
2400 Moorpark Avenue, Suite 300, San Jose, CA 95128

Phone: (408) 975-2730

Call for assessment and appointment. Multilingual services, programs, and referrals for adults, seniors, and children. Services range from advocacy, medical and behavioral health as well as youth programs.


Bill Wilson Center
3490 Alameda, Santa Clara, CA 95050

Phone: (408) 243-0222
24/7Crisis Line: (408) 850-6125

Bill Wilson Center provides services to more than 4,100 children, youth, young adults and families in Santa Clara County through our various programs. Additionally, we reach more than 30,000 clients through our Street Outreach and crisis line programs. Bill Wilson Center programs focus on housing, education, counseling, and advocacy.


Community Solutions
9015 Murray Avenue, #100, Gilroy, CA 95020
Phone: (408) 842-7138
24/7 Crisis Line: 1-877-END-SADV (1-877-363-7238)

Sexual assault and domestic violence prevention; intervention counseling and housing services


Family Violence Center
1671 The Alameda, Suite 100, San Jose, CA 95126

Phone: (408) 277-3700

Staffed by San José Police Department, investigation of child and elder abuse, stalking, and domestic violence cases.


Next Door Solutions

234 E Gish Rd #200, San Jose, CA 95112

Phone: (408) 501-7550
24/7-Hour hotline: (408) 279-2962

Serves men, women and children (boys up to 18 years). Confidential shelter, advocacy, teen and children’s programs, and counseling. Female domestic violence victims accepted 24 Hours a day.


PO Box: 697, Santa Clara, CA 95052

Phone: 1-408-436-8393

Toll Free Helpline:  1-888-8MAITRI (1-888-862-4874). Live Helpline Hours:  Mon-Fri 9am – 3pm (PST). At all other times including weekends, please leave a message with a safe number to call and your call will be returned within 24-48 hours

Maitri is a free, confidential, nonprofit organization based in the San Francisco Bay Area that primarily helps families and individuals from South Asia (Afghanistan, Bangladesh, Bhutan, India, Nepal, Pakistan, Sri Lanka, and the Maldives) facing domestic violence, emotional abuse, cultural alienation, or family conflict.


Uplift Family Services Headquarters:                                                          
251 Llewellyn Avenue, Campbell, CA 95008
Los Gatos: 499 Loma Alta Avenue, Los Gatos, CA 95030
San Jose: 232 East Gish Road, San Jose, CA 95112      
Phone: Client Services
(408) 379-3796

Crisis Hotline
(408) 379-9085
(877) 41-CRISIS (877-412-7474)

Uplift Family Services is one of the largest, most comprehensive behavioral health treatment providers in California. Each year, we do whatever it takes to help more than 35,000 children and family members manage and recover from challenges stemming from prior trauma—such as severe neglect and abuse—and learn the essential life skills they need to be successful at home, at school, and in their community.


YWCA – Golden Gate Silicon Valley
375 South 3rd St., San Jose, CA 95112

Phone: (408) 295-4011

For immediate in-person crisis assistance and counseling services, contact 24-hour support line: (800) 572-2782

Confidential shelter, advocacy, therapy, counseling, legal advocacy, children’s programs & referrals.  Information, advocacy, & referrals. All calls are confidential.


Resources for parents and caregivers regarding child abuse

All 50 states, the District of Columbia, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands have laws and policies that specify procedures for making and responding to reports of suspected child abuse or neglect. These laws require certain professionals, known as mandated reporters, to make an immediate report when they suspect or know of abusive or neglectful situations. State laws and policies also specify the required content of reports, criteria for screening reports, investigation procedures, timeframes for completing investigations, and classification of investigative findings. Many states also have special procedures for handling child fatalities and substance-exposed children. For more information about the requirements for these individuals to report, see Child Welfare Information Gateway’s Mandatory Reporters of Child Abuse and Neglect at

The National Children’s Advocacy Center (NCAC), located in Huntsville, Alabama, revolutionized the United States’ response to child sexual abuse. Since its creation in 1985, the NCAC has served as a model for the 1000+ Children’s Advocacy Centers (CACs) now operating in the United States and in more than 34 countries throughout the world, with 9 more currently in development. Click on the link above for resources concerning coping with trauma, what to do if a child discloses abuse and tips on preventing Child Abuse and Neglect. 

In this quickly changing environment, our children have needed to adapt to online learning — and for many of us — much faster than we anticipated. Here are some tips and tools to safely navigate the online world with children. 

Free online trainings

We need to be prepared to continue protecting kids to the best of our ability under any circumstances. The Protecting Children During a Crisis online training, provided by Darkness to Light, is designed to help you navigate through the unusual circumstances you might face during times of crisis. This change is any situation where you need to modify the steps you take to protect your children because of a situation that is out of your control. This training will help you consider your current strategies, help you identify the new situation, and help you change your strategy. The training, provided at no cost, takes 30 minutes and can be taken online at any time!

Having age-appropriate, open conversations about our bodies, sex, and boundaries is an important step in protecting children. Talking about personal safety and sex creates a protective bond between parent and child, increases confidence for both, and instills knowledge that makes children and teens much less vulnerable.

Whether you work with youth, are a parent, or are simply a member of a community, it is highly likely that someone you know or care for has experienced, or is currently experiencing, child sexual abuse. It’s going to happen whether you are prepared to deal with it or not – unless you stop it from happening. And the good news, it can be stopped. Darkness to Light’s Stewards of Children® uses real people and real stories to show you how to protect children. You’ll meet survivors who lived through child sexual abuse, experienced its immediate and long-term effects, and ultimately were able to find healing. You’ll meet experts who work with children and families and confront abuse on a daily basis. Many of these survivors and experts are also parents themselves. This training is offered at no cost and is provided by the #FlipTheSwitch Campaign. 

The Child Abuse Mandated Reporter Training Project is a free training for professionals who are required by law to report suspected or known child abuse and neglect. Mandated Reporter Training provides the knowledge and skills to help these professionals carry out their responsibilities.

Ways to help and prevent child abuse

  • The first step toward fighting child abuse is education. Educate yourself on abuse and neglect and use this information to educate others. If you see child abuse, report it! Do your part to keep children safe. 
  • Be intentional in your role as a parent, family member, neighbor, teacher, or friend. Together, we can help child abuse victims heal and grow and stopping other children from becoming victims. 
Family sitting together